Operational failure modes in modern software businesses — billing, support, vendor handoffs, the parts that aren't in the code.
Operations
A production system fails outside business hours. The fix requires understanding a component integrated under pressure and never properly documented. The on-call engineer pays the cost of decisions they never made.
Operations
Building in public was meant to make solo work less lonely and more honest. Somewhere along the way it tilted: the work and the broadcast became the same activity, and one started shaping the other.
Handover
A long-tenured person leaves. Standard offboarding happens. Months later, decisions take longer and feel less confident. The thing that left was never written down — because nobody knew it was there.
Change Management
A return to social media, a domain that finally found its purpose, and one observation that will make or break a start-up: AI can build the product, but it cannot repair what breaks between the business and the client.
Operations
Billing. Support. Product trust. Marketing. Failures rarely come from code — they come from decisions. A record of recurring failures in modern software operations.